Questions?

Here's a few questions you might want to ask...but feel free to reach out to us if there's something you want to know hello@clubcandle.com.au we're always happy to hear from you, even if you just want to say hello!

HOW DO I LOG INTO MY ACCOUNT?

On our website, click on the person icon in the top right hand corner of the screen. Enter in your user name and password.

I've forgotten my password, what do I do?

Click on FORGOT YOUR PASSWORD?

Enter your email address and we'll send you a link to re-activate your account

HOW DO I PAUSE, SKIP OR CANCEL MY SUBSCRIPTION?

Log in to your account by clicking on the person icon in the top right hand corner of our website.

Enter your details

If you want to pause or skip a month

Click on MANAGE SUBSCRIPTIONS under your user name  

Click on DELIVERY SCHEDULE

You can pause or skip months that you might be away or if you're not using your candles on a daily basis, so burning through them as quick as you thought.

If you want to cancel 

Click on MANAGE SUBSCRIPTIONS under your user name 

Click on SUBSCRIPTIONS

Click CANCEL

If you've cancelled and want to re-activate your subscription  

Click on MANAGE SUBSCRIPTIONS under your user name 

Click on SUBSCRIPTIONS

Click RE-ACTIVATE

HOW DO I CHANGE MY BILLING INFORMATION?

Log in to your account by clicking on the person icon in the top right hand corner of our website.

Enter your details

Click on MANAGE SUBSCRIPTIONS under your user name  

Click on BILLING INFORMATION

You can update your details and add your new card information by clicking UPDATE CARD

HOW DO I CHANGE MY POSTAL INFORMATION?

Log in to your account by clicking on the person icon in the top right hand corner of our website.

Enter your details

Click on MANAGE SUBSCRIPTIONS under your user name  

Click on BILLING INFORMATION

You can update your details and by clicking EDIT

HOW DO I CHECK WHAT I'VE PAID FOR?

Log in to your account by clicking on the person icon in the top right hand corner of our website.

Enter your details

Click on MANAGE SUBSCRIPTIONS under your user name  

Click on PURCHASE HISTORY

You can take a look at the past purchases and order numbers. If there's a issue with a missing package, please reach out and let us know. We're not happy unless you are. CONTACT US