Frequently Asked Questions

Depending on what option you choose.

SEND IT NOW = Get a past box sent now and then your next charge will be the 23rd of this month.ORI'LL WAIT TILL NEXT MONTH = Your box will ship on the 1st of next month, and then your next charge will be 23rd of next month.

We send with a mix of Australia Post and Aramex and In most states, you'll receive within a few days. You'll receive an email with tracking once your order leaves our hands.

Please reach out if there is anything you need.

WE BELIEVE IN TOTAL TRANSPARENCY

We used to 'build-in' the cost of shipping into the price - so you'd pay $45 a candle, instead of $35 + $10 shipping.

We wanted to be more transparent and show you exactly what you're getting for your money.

We wish we had Amazon powers and could get it for free, but we're a small Aussie biz, and we have to pay our couriers to get these goodies safely to you.

 

In each subscription product there is a drop down box where you can select "Send it Now" = we'll choose one of our favouite past boxes and send it now OR "I'll wait till next month" = Your sub box will be next months box sent 1st of the month.

We send you an email when your box has been booked for delivery. This will have the tracking number and the shipping provider. If for any reason you need help to track your package, just reach out and talk to us. Go to the contact page or send us an email.

What if my package is lost in transit or damaged when it gets to me? In the unfortunate event that your delivery is lost or damaged, please contact us ASAP.

If there is no one home at time of delivery, your package will be left in a safe place by your front door.

If there is no safe place to leave the parcel a calling card will be left at the premises. The courier company will hold on to the parcel for 10 business days awaiting further instructions. If the courier does not receive instructions from you to redeliver the box will be returned to Club Candle and we are charged a re-delivery fee of $20. This will be passed onto you. Please ensure you have the correct delivery information and it can be left in a safe place. If not, try getting your package delivered to a friends or your place of work – trust us, everyone will be super jealous of your amazing package.

Every effort is made for your Club Candle package to be delivered within the reasonable shipping times within Australia. However, this is not always possible due to unforeseen circumstances that are beyond our control. 

The first time you make a purchase you are charged on the spot.

Depending on what option you choose.

SEND IT NOW = Get a past box sent now and then your next charge will be the 23rd of this month.ORI'LL WAIT TILL NEXT MONTH = Your box will ship on the 1st of next month, and then your next charge will be 23rd of next month.

What do we look like a gym? No way! 

The fact you can CANCEL AT ANYTIME, you can literally join today - get a box and cancel the next day.

Why am I telling you this?

I believe in brutal honesty!

You won't get suckered in , we are in this for the fragrance journey, to transport you on a tropical oasis one month, then a smokey speakeasy the next. So subscribe now and join us for the ride.

YES! You can pause or skip a month by logging into your account.

This is a great option if you’re going away – lucky you… or if you have too many candles – as if!!!

You can log into your account to make the change or just reach out to us and we can fix it for you.

All sales are final. Not everyone is going to love the scents or styles we pick out. Your home might be country and the glassware might be modern, or the smell might be Chocolate, and you're just not a fan. The great thing about candles is they make the perfect gifts. If you get one that just isn't you, give a gift to a fantastic friend or keep till Christmas and pop in someone's secret Santa. Please reach out to us if you keep getting candles that you don't like and we can take a look at your subscription. We are happy to swap the candle for you. How does this work? You will be responsible for the safe and insured return of your package and the cost to ship out a new one. Please contact us personally for more information.

On our website, click on the person icon in the top right-hand corner of the screen. Enter in your user name and password. I've forgotten my password, what do I do? Click on FORGOT YOUR PASSWORD? Enter your email address and we'll send you a link to re-activate your account

Log in to your account by clicking on the person icon in the top right-hand corner of our website. Enter your details If you want to pause or skip a month Click on MANAGE SUBSCRIPTIONS under your user name  Click on DELIVERY SCHEDULE You can pause or skip months that you might be away, or if you're not burning through them as quickly as we're sending them.

If you want to cancel Click on MANAGE SUBSCRIPTIONS under your user name Click on SUBSCRIPTIONS Click CANCEL

Click on MANAGE SUBSCRIPTIONS under your user name Click on SUBSCRIPTIONS Click RE-ACTIVATE

Log in to your account by clicking on the person icon in the top right-hand corner of our website. Enter your details Click on MANAGE SUBSCRIPTIONS under your user name  Click on BILLING INFORMATION You can update your details and add your new card information by clicking UPDATE CARD

CONTACT US

email hello@clubcandle.com.au and we can update the details for you. This is the only way you can ensure your package gets to the right address when you move.

Log in to your account by clicking on the person icon in the top right-hand corner of our website. Enter your details Click on MANAGE SUBSCRIPTIONS under your user name  Click on PURCHASE HISTORY You can take a look at the past purchases and order numbers. If there's an issue with a missing package, please reach out and let us know. We're not happy unless you are.

If you’re a subscriber for our candles delivered monthly, you can pause, skip or cancel at any time. If you have bought a pre-paid, try before you subscribe or shop one of our past candles these are paid as a once off and can’t be cancelled.

We try and be as transparent as possible, so we let you know exactly what you’re paying for. We used to "build in" the cost of shipping into the subscription. The only boxes that the shipping has been built in is the pre-paid subscriptions as you need to pay for all the boxes and their delivery each month all at the first initial purchase payment.  

 

• A candle with at least 50 hours of burn time, matched with your personal fragrance preference
• A bonus 90g candle with our staff member of the months favourite scent
• A candle of the month card that describes your scent plus a little BTS info
• Delivered Monthly. Charge date 23rd. Boxes Ship 1st. Cancel anytime
• A FREE past candle on your 4th purchase plus access to our candle library with your subscriber discount

Definitely! You get to choose how often your box ships. Once you’ve picked a box. In the ‘deliver every’ dropdown box you can select 1, 2 or 3 months. That way you have the control on when your box arrives. Once you make your purchase, if you think you want to change the intervals, to more or less, you can do that too.

Let’s face it. After the age of 21, unless it's a birthday, anniversary or Christmas the time for gift giving is OVER. If we don't treat ourselves to something nice, who will? We were sick of just getting junk mail turn up at our door and wanted a little surprise to look forward to each month. Subscription Boxes are pretty much the only way you can buy yourself a gift and be surprised when you open the box!

Here at Club Candle we believe everybody should be celebrated for everything that they do, whether it’s your friends, co-workers, family or yourself. We have taken our love of candles and gift giving to the next level, and we like to go above and beyond to make you feel special. With a little package turning up each month it’s always a nice treat to yourself or someone special, with a surprise hand made just for you. 

Our candle box arrives with NO receipt. Each candle is wrapped in our custom Club Candle tissue paper. There will be our signature Club Candle Card which has information about the candle scent and a little BTS. The is a spot on the product page where you can choose to add a personalised message. Our team handwrites this so make sure you add your message in if you want it included in your first box.

We want to make sure each month is a new experience for you. If we always sent out the same container or picked similar fragrances, you wouldn’t get the same excitement of opening something that you have no idea what’s inside. We always pick new candle containers and different fragrances, so you get a bit of everything. 

You may be a lover of sweet-scented candles or you might hate them. It’s nice to have a bit of an option, even though it's still a total surprise what you get.

In the beginning, we had a few different fragrance families to choose from on the website. We found that these 2 types seemed to be the most popular. Sweet & Fruity / Fresh & Earthy So, we created the 2 different boxes. Now don't get scared, we don't use both sweet and fruity scents in one candle - can you imagine a watermelon butterscotch candle?!?! Here's an example of some of the scents we use in these 2 different boxes

Not everyone is going to love the scents or styles we pick out. Your home might be country and the glassware might be modern, or the smell might be Chocolate, and you're just not a fan. The great thing about candles is they make the perfect gifts. If you get one that just isn't you, give a gift to a fantastic friend or keep till Christmas and pop in someone's secret Santa. Please reach out to us if you keep getting candles that you don't like and we can take a look at your subscription. After all these years and all these candles, we have only had a few people that have said that we just got it wrong. We were happy to swap the candle for them, and they have been a happy customer ever since.

Unfortunately, you can only use one code per transaction.

Woo hoo for us if we do!!!

If this happens, we will pick one of our favourite past boxes just for you.

Take a look at our blogs on candle care, hot tips, store news and giveaways.

The first time you light your new candle let the wax melt right to the edge!   By blowing out your candle before the wax has melted all the way to the edge on your first burn, you will get a tunnelling effect. This is where a candle will burn down the centre, leaving a hard rim of wax around the edge and the result - your candle won’t burn for as long as it should.

Trim your wick to about ¼ inch or about 6mm long before each and every burn. Remove any debris from the top of the wax, this ensures an even burn and you won’t have a mess of old charred wick in your melting wax. 

Smoking candle or the black soot build up around the rim of the vessel can be caused by a wick that’s too long or a candle that has been burning for longer than 3-4 hours. If your candle is smoking, extinguish and trim the wick. If your candle has black soot build up, extinguish and wait till the wax has gone hard. Using a baby wipe or damp paper towel, wipe the inside rim of the glass to remove any soot build up and leave your candle looking as good as new.

We recommend that once the candle has about ½ inch of wax left in the bottom, that’s a good time to retire that candle and light up your next one.

When your candle gets low, and the wax has melted to the bottom, pour your wax into the bin. Be very careful not to burn yourself. If you get most of the wax out this way, you can then clean the rest of the melted wax out with a paper towel and then pop out the remaining wick.   If your candle is cold you can cut a cross through the remaining wax and then try warming it up in a saucepan of water on the stove. They should come out in pieces and you won’t need to melt the wax all the way.   Once all the wax and wicks are removed use warm, soapy water to wash out the container. You can re-use your vessel for whatever you'd like. They are perfect in the bathroom to hold bath salts, hair ties, little soaps or cotton buds. In the kitchen for knick-knacks and small items. In the bedroom for jewellery, makeup brushes or accessories, at the entry to hold keys or to keep something safe. At the office for pens and stationery, or plant succulents or cactus to add a bit of green to your space. Of course, the uses are endless! So if you really loved the candle container when you first opened it, you can get even more use from it by re-purposing it for a storage solution at home or the office.