If there is no one home at time of delivery, your package will be left in a safe place by your front door.
If there is no safe place to leave the parcel a calling card will be left at the premises. The courier company will hold on to the parcel for 10 business days awaiting further instructions. If the courier does not receive instructions from you to redeliver the box will be returned to Club Candle and we are charged a re-delivery fee of $20. This will be passed onto you. Please ensure you have the correct delivery information and it can be left in a safe place. If not, try getting your package delivered to a friends or your place of work – trust us, everyone will be super jealous of your amazing parcel.
email firstname.lastname@example.org and we can update the details for you. This is the only way you can ensure your package gets to the right address when you move.