If there is no one home at time of delivery, your package will be left in a safe place by your front door.
If there is no safe place to leave the parcel a calling card will be left at the premises. The courier company will hold on to the parcel for 10 business days awaiting further instructions. If the courier does not receive instructions from you to redeliver the box will be returned to Club Candle and we are charged a re-delivery fee of $20. This will be passed onto you. Please ensure you have the correct delivery information and it can be left in a safe place. If not, try getting your package delivered to a friends or your place of work – trust us, everyone will be super jealous of your amazing parcel.
You are charged once when you first make your purchase. If you select the send it now option, we'll pick from a past box and send it now OR if you selected the I'll wait till next month, your Club Candle box will arrive the following month. So, let’s say you subscribe for your first box and pay in January, your box will be the February box that ships on the 1st of Feb. After that, your boxes will ship each month for the duration of your pre-paid option so for either 3, 6 or 12 months. Our prepaid subscriptions do not renew, to receive more boxes you will need to buy another subscription.
email firstname.lastname@example.org and we can update the details for you. This is the only way you can ensure your package gets to the right address when you move.
Woo hoo for us if we do!!!
If this happens, we will pick one of our favourite past boxes just for you.